When the Model Breaks: Messy Situations Require Human Judgment

00:10:19 — When the Model Breaks: Messy Situations Require Human Judgment

Cottrell raises the inevitable gap in any system: models are useful but they miss things. When overlapping scenarios or unpredictable individual circumstances fall outside the system’s coverage, managers need to fall back on manual, human judgment — almost HR work. The question is what skill sets matter when the idealistic model is not doing the work you need it to do.