What makes a great Product Manager

Edward Ho’s answer is adapted here into a general list of qualities for a great product manager. The post says the role involves owning the product, being persuasive, understanding how the product is built, keeping the team positive, avoiding self-promotion, being inclusive, and speaking fearlessly with higher-ups.

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• Assume ownership of the product and of the issues tied to it, including bugs, user communication, notes, emails, triage, and quick mockups.
• Persuade people by being convincing rather than commanding, especially when you are already working alongside the team.
• Think like an engineer and stay curious about how the product is built, how much engineering time it takes, what algorithms are used, why pages are slow, and how architecture decisions affect the product.
• Keep a positive attitude, since a product manager can shape the mood of a team made up of engineers and designers.
• Avoid self-promotion and celebrate the work of others instead.
• Be inclusive in public materials such as blog posts or launch videos by promoting team members.
• Speak to higher-ups with the same directness used with engineers or designers, answer succinctly, and defend the team’s ideas without freezing up.