Don’t let anyone overpay you

The page says a product company changes character when one customer pays much more than the rest. In that case, it starts functioning like a services or consulting company again, so the scale of the customer base and the spread of payments matter.

Reading notes

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• The main point is that no single customer should pay far more than everyone else.
• When that happens, the company stops behaving like a product company and starts behaving like a services or consulting company.
• The title frames the issue as a warning about overpaying, but the text ties it to company type and pricing balance.